Replacement policy
Our replacement policy
Clear rules, both ways. We take responsibility for lead quality. You take responsibility for speed and follow-up.
- Exclusive
- No lock-in
- No ad spend
Replaced free
- The applicant is outside your agreed service area.
- Fake or invalid details – wrong number, fake name, disconnected phone.
- Wrong service – they wanted something other than asset finance.
- Unserviceable – the lead doesn't meet the criteria we agreed with you.
- Duplicate of a lead you've already received from us.
Not replaced
- Non-contact. If the details are real but the applicant doesn't answer, it isn't replaced.
- The applicant chose another lender or broker after speaking with you.
- The deal declined at credit for reasons outside the agreed criteria.
Why non-contact isn't replaced
We control who gets through the qualification gates. We don't control how quickly a lead is called, or how many times. Brokers who call within five minutes and follow up over several days contact far more applicants than those who call once the next morning. Replacing non-contact would mean pricing in everyone's slowest follow-up – and the honest brokers would pay for it.
How to request a replacement
Reply to the lead email or flag it in your CRM within 7 days with the reason. We review it and send a replacement lead to your next batch.
Start with your first batch this week
From $120 + GST per lead. No contract. No retainer. Pause anytime.